Tree Surgeons Willesden Service Terms and Conditions

These terms and conditions set out the basis on which tree surgery services are provided by Tree Surgeons Willesden to domestic and commercial customers. By making a booking, accepting a quotation, or allowing work to begin, you agree to these terms. They are intended to be clear, fair, and consistent with UK consumer and business law. For the avoidance of doubt, these terms apply to all standard arboricultural services, including pruning, crown reduction, felling, stump removal, hedge work, emergency attendance, and related site clearance tasks.

In these terms, references to “we”, “us”, and “our” mean the service provider carrying out the tree work, and references to “you” and “your” mean the customer, occupier, landlord, managing agent, or other person instructing the work. These terms should be read together with any written quotation, schedule, specification, or variation agreed before or during the works. If there is any conflict, the written quotation or job confirmation will normally take priority for the specific service being delivered.

The scope of the tree surgery service will be based on the information available at the time of quotation and may depend on site conditions, tree species, access, weather, vehicle access, and any legal restrictions affecting the trees or property. Where a task needs to be adjusted because the actual conditions differ from those described, we may revise the price, timescale, or method of work. We will always try to explain such changes before proceeding, but urgent safety matters may require immediate action.

Booking Process
Bookings may be made after an initial enquiry and, where appropriate, a site assessment, photographs, or other information supplied by you. The tree surgeons in Willesden will usually provide a quotation describing the proposed works, assumptions, and any exclusions. A booking is only confirmed once you accept the quotation, agree a date or attendance window, and provide any requested deposit or written confirmation. If a deposit is not required, the acceptance of the quotation and our written or verbal confirmation of the date will normally establish the booking.

You must ensure that the person placing the booking has authority to do so. This includes owners, tenants with permission, property managers, or agents acting on behalf of another party. You are responsible for providing accurate details about tree location, access arrangements, parking restrictions, underground services, overhead services, shared boundaries, preservation status, and any known hazards. If information is incomplete or inaccurate, the Tree Surgeons Willesden team may need to amend the quote, delay the work, or refuse to proceed where it would be unsafe or unlawful to do so.

If the work requires approval from a landlord, freeholder, insurer, local authority, or neighbour, it is your responsibility to obtain those permissions before the scheduled date unless we have expressly agreed otherwise in writing. We may ask for proof of consent or evidence of an exemption where permission is needed. Failure to secure the correct approvals may result in cancellation charges, wasted attendance fees, or postponement of the service. Any dates given are estimates unless we expressly confirm a fixed appointment, and even fixed appointments may be moved due to circumstances beyond our control.

Payments
Payment terms will be stated in the quotation or invoice. Unless otherwise agreed, payment is due on completion of the work and upon presentation of an invoice. For larger projects, specialist operations, emergency callouts, or work requiring the reservation of plant and labour, we may request a deposit or staged payment in advance. Deposits are used to secure resources and may be non-refundable where work is cancelled at short notice or where specific materials or arrangements have already been committed to the job.

Accepted payment methods may include bank transfer, card payment, or other methods confirmed in advance. Cash may be accepted only where stated on the invoice or quotation. Late payment may attract reasonable administrative charges, suspension of further services, and statutory interest where permitted under the Late Payment of Commercial Debts legislation or other applicable law. If you dispute an invoice, you should notify us promptly and provide details of the issue so that we can review it without delay. You must still pay any undisputed amount by the due date.

Pricing is normally based on the agreed specification, access conditions, labour requirements, disposal costs, equipment use, and any special risks. Where the original quotation is based on photographs or a brief description, we reserve the right to adjust the price if the actual scope is materially different. This may happen, for example, if the timber volume is greater than expected, if access is restricted, if stump grinding is deeper or more complex than anticipated, or if extra traffic management or permits are needed. Any material revision will be discussed before additional work proceeds where reasonably possible.

Cancellations and Rescheduling
You may cancel or reschedule a booking, but notice should be given as early as possible. If you cancel more than a reasonable period before the scheduled date, no charge may be applied unless we have already incurred specific costs on your behalf. If you cancel within a short notice period, or if access is prevented on arrival, we may charge for the wasted attendance, labour already allocated, hired equipment, or other committed expenses. The exact amount will depend on the circumstances and the work reserved for your job.

We may also need to cancel or postpone if weather conditions, site safety issues, equipment failure, staff illness, legal restrictions, or other unforeseen events make the work unsafe or impractical. Tree surgery often depends on suitable conditions, and we reserve the right to change arrangements where necessary to protect people, property, and the trees themselves. If we cancel or reschedule for reasons within our control, we will offer a new date or a refund of any deposit for the unperformed element, subject to any unavoidable costs already incurred.

If you are unable to attend the property on the agreed date, you must ensure that access is available and that any keys, codes, permits, or escorts needed to enter the site have been arranged in advance. Where we arrive and cannot begin due to lack of access, blocked entry, unsafe conditions, or missing approvals, the visit may be treated as a cancellation on the day. In those circumstances, Tree Surgeons Willesden may invoice a call-out charge or other reasonable fee for time and resources already committed.

Liability
We will carry out work with reasonable care and skill, using competent operatives and appropriate equipment. However, tree surgery and arboricultural work carry inherent risks, especially where trees are mature, diseased, storm-damaged, adjacent to buildings, or located near power lines, walls, fences, roads, or underground utilities. You accept that some level of disturbance, debris, vibration, noise, and temporary disruption is an unavoidable feature of the service. We are not responsible for the natural condition of the tree, hidden defects, or pre-existing damage unless caused by our negligence.

We will not be liable for loss or damage arising from inaccurate information provided by you, failure to obtain required permissions, hidden services, unstable structures, or defects that were not reasonably discoverable before the work started. Where a tree or branch must be removed urgently for safety reasons, the method chosen may prioritise risk reduction over cosmetic appearance. We do not guarantee that retained trees will remain healthy, stable, or free from future defects after work has been completed, as tree biology and site conditions can change over time.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law. Subject to that, our total liability for any claim arising from the service shall be limited to the total amount paid or payable for the specific job in question, except where a different limit is required by law. We will not be liable for indirect or consequential losses such as loss of profit, loss of business, or loss of enjoyment, except where such exclusion is unlawful.

Waste Regulations and Site Clearance
Arisings from tree work, including branches, logs, stump grindings, leaves, and related green waste, may be removed from site, left stacked for your use, or otherwise dealt with as agreed in the quotation. Where we remove waste, it will be handled in accordance with applicable waste management rules, environmental obligations, and duty of care requirements. We may transport waste to licensed facilities, composting operations, recycling facilities, or other lawful disposal locations. The classification and handling of waste will depend on the material type and the service agreed.

You must tell us in advance about any contamination, protected areas, invasive species concerns, or materials mixed with the green waste that could affect disposal. If waste includes non-green material, concrete, wire, metal, building debris, or other contaminants not included in the original quote, additional charges may apply. We reserve the right to refuse to remove hazardous, contaminated, or illegally dumped waste unless it has been specifically included in the scope and we are legally able to handle it. Any waste left on site after completion becomes your responsibility unless otherwise agreed in writing.

Where the service includes stump grinding or clearance, the area may be left with mulch, soil disturbance, small chips, or settling below the original level. This is normal and does not constitute poor workmanship. If you want waste stacked, chipped, removed, or distributed in a specific way, this should be agreed before work begins. The tree surgeons may also require a clear working area for safe loading and waste handling, and you must keep pets, children, and unauthorised persons away from the operational zone while the job is in progress.

Customer Responsibilities
You are responsible for ensuring that the site is accessible, safe, and adequately prepared for the agreed work. This includes moving vehicles, garden furniture, fragile items, and other obstacles that may interfere with the operation. You should also alert us to underground services, hidden drainage, septic systems, irrigation lines, or weak structures that may be present near the work area. If the job depends on third-party access, such as through a neighbour’s land or shared driveway, you must arrange this in advance unless we have expressly agreed to do so.

Where trees are subject to a Tree Preservation Order, conservation area controls, covenants, lease restrictions, or similar legal protections, it is your responsibility to confirm that the work can lawfully be carried out. If a permit, notice, or exemption is required, the timing of the service may depend on those processes. We may refuse to undertake work that appears to breach planning controls, wildlife protection rules, or other legal duties. In some cases, works may need to be postponed to avoid nesting season restrictions, safety concerns, or the need for specialist surveys.

Although we take reasonable care to avoid unnecessary disturbance, you should expect normal consequences of arboricultural work, including sawdust, mud, noise, and temporary restrictions on access. Valuable or delicate items near the work area should be removed or protected before we arrive. If you ask us to move items, we may do so only at your risk and only if it is safe and reasonable for us to handle them. We are not responsible for damage to items that should have been removed or secured by you in advance.

Complaints, Variations, and Termination
If you are unhappy with any aspect of the service, you should raise the issue as soon as possible so that we can assess it and, where appropriate, put matters right. We may, at our discretion, return to inspect the work or consider a reasonable remedial measure if a genuine service defect is identified. This does not affect your legal rights. Any changes to the original scope must be agreed before additional work is carried out, and additional charges may apply where the change requires extra time, labour, equipment, or disposal.

We may suspend or end the agreement without liability if you fail to make payment, provide false information, deny access, ask us to proceed unlawfully, or create unsafe working conditions. We may also terminate if continuing the work would breach health and safety rules, environmental obligations, or any other legal requirement. If the contract ends for any of these reasons, you must pay for work already completed and for any reasonable costs already committed up to the date of termination.

Governing Law
These terms and conditions for tree surgery in Willesden are governed by the laws of England and Wales. Any dispute arising from or connected with the services, quotation, booking, payment, or liability shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring a claim elsewhere. Nothing in these terms affects your statutory rights, including rights under the Consumer Rights Act 2015 and any other applicable UK legislation.